1xbat Privacy Policy – How We Handle Your Data

1. Who We Are

1xbat (accessible at 1xbat.lat) is an online sports betting and casino platform that serves users, including a large base of Pakistani players, with cricket betting, live casino games, slots, and fast PKR payments via JazzCash and Easypaisa. References in this Privacy Policy to "1xbat," "we," "us," or "our" refer to the entity operating the 1xbat platform. This Privacy Policy applies to all personal data collected through 1xbat.lat and any services provided thereunder. By registering for and using the 1xbat platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data We Collect

1xbat collects personal data through several channels when you use the platform. The categories of data we collect include:

• Registration Data: Full name, date of birth, Pakistani mobile number or email address, and account credentials provided when creating your 1xbat account.
• Identity Verification Data: Copies of government-issued identity documents such as CNIC, passport, or driving licence, and proof of address (e.g., utility bill) where required to verify your identity or age for regulatory or security purposes.
• Financial Data: Payment method identifiers (e.g., registered JazzCash or Easypaisa number, bank account reference), deposit and withdrawal amounts, and transaction histories. Full payment card numbers are not stored by 1xbat; these are handled by our payment processing partners.
• Betting & Gaming Activity: Records of bets placed on cricket, PSL, and other sports, casino game sessions, wager amounts, win/loss records, and bonus utilisation.
• Technical Data: IP address, device type and operating system, browser type and version, session timestamps, and pages accessed on the 1xbat platform.
• Communication Data: Content of messages exchanged with 1xbat customer support, feedback submitted, and any correspondence initiated by you via supported contact channels.
• Responsible Gaming Data: Self-imposed limits, self-exclusion elections, and any related communications relating to responsible gaming tools activated on your account.

Where data is collected from you voluntarily (for example, when completing your profile or contacting support), you will be informed at the point of collection what data is required and what is optional.

3. How We Use Your Data

Personal data collected by 1xbat is used for the following purposes:

• Creating and managing your 1xbat account, including authentication, account security, and profile management.
• Processing deposits, withdrawals, and payment transactions in PKR via JazzCash, Easypaisa, bank transfer, and other supported methods.
• Verifying your identity and age in compliance with applicable regulatory requirements, including anti-money laundering and know-your-customer obligations.
• Settling bets, allocating winnings, and managing bonus and promotion eligibility on the 1xbat platform.
• Providing customer support and responding to queries, complaints, and dispute submissions.
• Detecting and preventing fraud, cheating, unauthorised access, and other conduct prohibited under the 1xbat Terms & Conditions.
• Administering responsible gaming tools including deposit limits, loss limits, and self-exclusion, and monitoring for indicators of problem gambling behaviour.
• Sending service-related communications such as account notifications, transaction confirmations, and security alerts.
• Improving the 1xbat platform through aggregated analytics, performance monitoring, and product development.
• Complying with applicable legal obligations, including responding to lawful requests from regulatory bodies and law enforcement authorities.

4. Legal Basis for Processing

1xbat processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the 1xbat Terms & Conditions and to provide the services you have requested, including account management, bet settlement, and payment processing.
• Legal obligation: Processing necessary to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and improving the 1xbat platform, where such interests are not overridden by your data protection rights.
• Consent: Where required by applicable law, processing based on your freely given, specific, and informed consent, including marketing communications where you have opted in.

5. Data Sharing & Disclosure

1xbat does not sell or rent your personal data to third parties. We may share your data with third parties only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, Skrill, and other payment service providers receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Game providers: Studios such as PG Soft, Pragmatic Play, JILI, and Evolution Gaming receive session data necessary to deliver the game experience. No personally identifiable registration data is passed to game providers beyond what is technically required.
• Identity verification services: Third-party KYC providers may receive identity document copies and biometric data for age and identity verification purposes.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory direction, 1xbat will disclose personal data to competent authorities.
• Business transfers: In the event of a merger, acquisition, or sale of the 1xbat business, user data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom 1xbat shares personal data are required by contract to maintain appropriate security standards and to use the data only for the specified purpose.

6. Data Retention

1xbat retains personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically:

• Account registration data is retained for the duration of the account and for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Transaction and betting records are retained for a minimum of five years from the date of the relevant transaction.
• Identity verification documents are retained for the period required under applicable KYC and AML regulations.
• Customer support communications are retained for two years following resolution of the relevant query.
• Technical and analytics data may be retained in aggregated, anonymised form for longer periods for platform improvement purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised.

7. Security Measures

1xbat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your browser or device and the 1xbat platform.
• Encryption at rest for sensitive data stored in 1xbat's databases and infrastructure.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security reviews and penetration testing of the 1xbat platform and supporting infrastructure.
• Two-factor authentication available on all user accounts to protect against unauthorised login.

While 1xbat employs robust security practices, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, 1xbat will take prompt steps to contain the breach and will notify affected users and relevant authorities as required by applicable law.

8. Cookies & Tracking Technologies

The 1xbat platform uses cookies and similar tracking technologies to ensure proper functioning of the site, remember your preferences, and collect analytics data that helps us improve the platform. The types of cookies used include:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in to your 1xbat account during an active session and security cookies that support authentication and fraud prevention.
• Functional cookies: Used to remember your preferences such as display settings and language selections.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the 1xbat platform. This data is used solely to identify performance issues and improve the user experience.

You may control or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 1xbat platform, including the ability to stay logged in during a session. 1xbat does not use third-party advertising cookies or cross-site tracking technologies.

9. Your Rights

Subject to applicable data protection law, you have the following rights in relation to personal data held by 1xbat:

• Right of access: You may request a copy of the personal data 1xbat holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to legal retention obligations.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to data portability: You may request that data you provided to 1xbat be transferred to another service provider in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact 1xbat support. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law. We may require proof of identity before processing a rights request.

10. Children's Privacy

The 1xbat platform is strictly intended for users aged 18 and above. 1xbat does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 1xbat platform, please contact our support team immediately so we can investigate and take appropriate action.

11. Third-Party Services & Links

The 1xbat platform integrates third-party services including game providers, payment processors, and analytics tools. Each of these third parties operates under their own privacy policies and data protection practices. 1xbat is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party providers whose services you use in connection with your 1xbat account. The 1xbat platform does not include outbound links to external websites other than those strictly required for payment processing or identity verification.

12. Changes to This Privacy Policy

1xbat reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material, 1xbat will provide reasonable notice through the platform or via your registered contact details prior to the changes taking effect. The date at the top of this policy reflects the most recent revision. Continued use of the 1xbat platform following any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 1xbat, please contact our support team. We are available 24 hours a day and will endeavour to respond promptly to all privacy-related enquiries.

Email: [email protected]

Please note that email addresses are provided as plain text for your reference and cannot be used as a clickable link on this page. Copy the address and paste it into your email client to contact us.